FAQ

1. How to play the game?

To play the P&E version of the game, users need to buy Packs or NFTs to log in and download the game from website.

2. How to purchase NFTs?

You can purchase NFTs by either buying presale packs from the "Buy" section on the website or directly from the marketplace.

3. Not able to connect wallet?

While connecting a wallet, please note that you can only connect one wallet per account, not multiple.

4. What are BattlePasses?

BattlePasses are tickets used to play the BattlePass mode. By participating, users can earn LICK and stardust.

5. NFTs not showing in the game/website/marketplace?

Ensure that you have logged in with the correct email and wallet. Also, verify that the purchase is complete and not stuck. If the problem persists, contact support.

6. How to withdraw LICKs?

For now, users need to fill out a form, and we will manually process LICK withdrawals once a day.

7. Not able to play/enter a tournament?

Make sure there is an active tournament, and you have registered before entering the game.

8. Pack discount not showing/working?

Ensure you are an eligible whitelister and confirm your whitelist tier.

9. How can I change the wallet associated with my account?

To change the wallet associated with your account, please contact support for assistance.

10. How to delete accounts and data?

To delete or remove your account please contact our support team at support@undergroundwaifus.com.

11. What in-app or in-game purchases are offered in your product?

In our product, users have the option to make various in-app or in-game purchases. These include Paid cards, Chests (which provide card packs, boosters, and tickets), Tickets, and GOLD.

12. Can your product be used without making any in-app purchases?

Yes

13. Are in-app purchases refundable?

No, in-app purchases in our product are non-refundable, as stated in our policy.

14. What payment platform is used to facilitate these purchases? Do you use Epic Games' platform or a 3rd-party (including your own) payment system?

We employ the Epic Games Platform for facilitating these in-app purchases. It's worth noting that integration with the Epic Games Platform is currently in progress, which will be the primary payment system for our product.

15. How is blockchain, NFT, or cryptocurrency used in this product?

The product incorporates blockchain technology through Card NFTs, specifically W3 cards, which are essential for certain game modes.

16. What utility does this bring to the product?

The use of NFTs enhances the product by offering users a range of features. Users can upgrade, rent, or trade their NFT cards, although this is exclusively done through the game's website.

17. Does this product require me to connect an external wallet? What wallets does this product support?

No, there is no requirement to connect an external wallet within the app itself. Instead, users have the option to connect their wallets on the game's website. They can subsequently access their NFTs within the game using the same email.

18. Can I use the product without interacting or engaging with blockchain, NFT, or cryptocurrency?

Yes, it is possible to use the product without interacting with blockchain, NFTs, or cryptocurrency by using cards designated as F2P (Free-to-Play) and Paid cards.

19. What chain does this product use? Is the chain proof-of-work or proof-of-stake?

Information about the specific blockchain chain used and its consensus mechanism (proof-of-work or proof-of-stake) is not provided.

20. Does this product have a marketplace? What can I do with the things that I earn (or purchase)?

Yes, the product features a marketplace accessible through the game's website. In this marketplace, users can engage in various activities, including buying, selling, or trading items they have earned or purchased during their gameplay.